Refund and Return Policy

Effective Date: February 22, 2025

At Plustopix, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • Return requests must be submitted within 14 days of receiving the product.

  • The product must be in resellable condition, with no damage to the packaging or bottle.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

We do not accept returns for:

  • Opened, used, or damaged products.

  • Items purchased on final sale or with promotional discounts.

  • Gift cards or free promotional items.

2. Refund Policy

Once your return is received and inspected, we will process the refund under the following conditions:

  • Full Refund: If the return meets our eligibility criteria, a full refund will be issued to your original payment method.

  • Partial Refund: If the product is returned in a condition that does not meet our requirements, a partial refund may be issued at our discretion.

  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item received, defective product).

Refunds are generally processed within 5-7 business days after we receive the returned item.

3. Exchange Policy

We offer exchanges for defective or incorrect items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement at no additional cost to you.

4. How to Initiate a Return

To request a return or refund, follow these steps:

  1. Contact Us: Email us at info@plustopix.xyz with your order number and reason for return.

  2. Wait for Approval: Our team will review your request and provide return instructions.

  3. Ship the Product: Send the item back to the address provided in our return approval email. Ensure it is securely packed to avoid damage.

  4. Receive Your Refund/Exchange: Once we inspect the return, we will process your refund or exchange accordingly.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  1. Check with your bank or payment provider to confirm the status of the refund.

  2. If the issue persists, contact us at info@plustopix.xyz for further assistance.

6. Contact Information

For any return or refund inquiries, please contact us:

📍 Address: 33969 Rose Street, Dublin, California
📞 Phone: 707-975-4059
📧 Email: info@plustopix.xyz
🌐 Website: https://plustopix.xyz/