Shipping Policy
Effective Date: February 22, 2025
At Plustopix, we are committed to delivering your luxury perfume orders safely and efficiently. This Shipping Policy outlines the available shipping options, estimated delivery times, costs, and other important details regarding the shipping process.
1. Shipping Destinations
We currently ship to:
- United States (all states, including Alaska and Hawaii)
- Canada
- Selected international destinations (Europe, Asia, and Australia)
If your country is not listed at checkout, please contact us at info@plustopix.xyz for assistance.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (US) | 5-10 business days | Calculated at checkout |
| Express Shipping (US) | 2-5 business days | Calculated at checkout |
| Standard International | 10-20 business days | Calculated at checkout |
| Express International | 5-10 business days | Calculated at checkout |
- Business days exclude weekends and public holidays.
- Orders are processed within 1-2 business days after payment is confirmed.
3. Order Processing Time
- Orders placed before 2:00 PM (PST) will be processed the same day.
- Orders placed after 2:00 PM (PST) will be processed the next business day.
- High-demand periods (holidays, special promotions) may cause slight processing delays.
4. Shipping Costs
Shipping fees vary based on the destination, shipping method, and order size. The exact shipping cost will be calculated at checkout before payment.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the shipping carrier’s tracking system.
- If you do not receive tracking details within 48 hours of placing your order, please contact info@plustopix.xyz.
6. Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, taxes, and import fees imposed by your country.
- These charges are not included in our prices and must be paid by the recipient.
- Plustopix is not responsible for delays due to customs clearance.
7. Lost, Stolen, or Delayed Shipments
- If your package is lost or stolen after delivery confirmation, Plustopix is not responsible for replacing or refunding the order. We recommend selecting signature-required delivery for extra security.
- If your order is significantly delayed, please contact the shipping carrier or email us at info@plustopix.xyz for assistance.
8. Address Accuracy & Undeliverable Packages
- Please ensure that your shipping address is accurate and complete before placing an order.
- If a package is returned due to an incorrect address, the customer is responsible for additional reshipping costs.
9. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some perfume ingredients are considered hazardous materials and may have shipping restrictions in certain regions.
10. Contact Information
For any shipping-related inquiries, please contact us:
📍 Address: 33969 Rose Street, Dublin, California
📞 Phone: 707-975-4059
📧 Email: info@plustopix.xyz
🌐 Website: https://plustopix.xyz/